Purpose

This privacy policy applies to TourTracks Pty Limited (ABN 92 601 594 021) “TourTracks” and its related entities. This policy explains how TourTracks collects, stores, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) “Privacy Act” and where we obtain Personal Information from a citizen of a member state of the European Union, the European Union General Data Protection Regulation (the EU GDPR).

Personal information we collect

Personal information is information that may identify you or by which your identity may be reasonable determined. The type of information we collect includes (but is not limited to):

• Names, address, telephone number, email and other contact details
• Billing information such as credit card numbers and billing address

In certain circumstances it may be necessary to collect sensitive information about you that you consent to provide, in order to provide specific services or for recruiting purposes.

Because of the nature of the services we perform it is generally impractical to remain anonymous or use a pseudonym when dealing with TourTracks except in limited circumstances.

How we collect personal information

In most cases we collect personal information directly from you, in conversations in person and over the phone, via documents you send to us, via our website and from mail and electronic communications with you.

Sometimes it may be necessary for us to collect personal information via a third-party including employers, referees or publicly available information.

If you provide us with personal information on someone else’s behalf, you should only do so with their authority or consent or if you are required to do so by law. You should also take reasonable steps to ensure that they are aware of our privacy policy.

Where we collect personal information directly from you, our policy is to take appropriate steps to notify you of the purposes for which we are gathering the information at the time of collection or as soon as practicable afterwards.

You understand and acknowledge that the consent you are to provide when submitting Personal Information to us is required in order for us to provide you with our goods and/or services. Failing to provide consent may result in failure to issue you with the goods and/or service.

Aggregation of your non-personally identifiable data

You agree that TourTracks can access, aggregate and use non personally identifiable data collected from you for the purposes of providing industry statistical data that may be used, copied, distributed or disclosed for any purpose.

Information we collect from your usage of TourTracks

Log files

Similar to most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our websites and services.

This information includes IP address, browser type, operating system, and the date and time of each interaction. Some URLs you access may contain your email address as necessary to perform the requested operations, and therefore your email address would be stored in the log file.

Usage data & Analytics

We collect usage data as you interact with our services. This data helps us get a better understanding of how you’re using our websites and platforms so that we can continue to provide the best experience possible. This information may include search queries, pages you visit, time spent on pages visited, information on the device you are using, features you use, actions you take etc.

Occasionally we connect usage data to personal information in order to provide customer support or improve our services for individual customers. Where this occurs, it is for internal use and the combined information is used in accordance with the privacy policy.

Cookies

TourTracks uses cookies to help us identify and authenticate visitors, track usage, and store preferences. You can configure your browser to stop accepting cookies or to prompt you before accepting a cookie from websites you visit, however refusing cookies may have a negative impact on the functionality and usability of the platform.

The purposes for which we collect, hold, use and disclose personal information

The personal information we manage is used to provide our services to you, for administrative purposes including processing payment transactions, to meet regulatory requirements, for recruitment purposes and other business-related purposes.  

TourTracks uses a range of service providers in order to provide an efficient, effective and secure service. In the provision of our services personal information may be disclosed to the following parties:

• Related TourTracks entities
• Government or regulatory bodies and agencies
• Professional associations
• Any person acting on your behalf such as solicitor, tax agent, management company and financial advisor
• Our agents, contractors and external service providers including travel service providers, IT providers and debt collecting services

We require our service providers to comply with our privacy guidelines and to ensure personal information is not used for any unauthorised purpose.

Personal information may be available to partners and authorised staff of TourTracks to use in accordance with this policy. We require our employees and partners to respect the confidentiality of any personal information we hold.

We may use the information you provide to send you information and newsletters outlining services, events and industry information. If you do not want to receive any marketing information from us or want to be removed from our mailing list please email info@tourtracks.co

How we hold your personal information

TourTracks holds personal information in both hard copy and electronic formats. We take reasonable steps to protect the personal information that we hold including the use of technology to restrict electronic access to documents, firewalls, virus scanning software, encryption, passwords and digital certificates.

With respect to some of the personal information we hold, TourTracks also engages third parties to host the storage of electronic data. 

Links to other websites
We may from time to time provide links to other websites. We make no warranties or representations as to the quality, currency and accuracy of information on any other site which we provide a link to. We encourage you to review each websites privacy policy, especially if you intend to disclose any personal information via that website.

Accessing and amending your personal information

If you have submitted details about yourself to us, you are entitled to access the information which is subsequently handled by us. In some circumstances we may be unable to comply with the request due to legal restrictions. We will advise you of such circumstances if they arise.

If you would like access to your personal information, please email info@tourtracks.co outlining the information you require. We will need to verify your identity to deal with your request and we will endeavour to respond to your request within a reasonable timeframe.

We encourage you to contact us to update any of your details or to correct any inaccuracies which may have been inadvertently recorded by us.

Use of your information outside Australia

We may store, process or back-up your personal information on servers that are located overseas including through third party providers.

In some circumstances TourTracks also uses third party providers to carry out our functions and provide services. These service providers are located in The Philippines.

General Data Protection Regulation (GDPR) for the European Union (EU)

We apply the general principles of GDPR to all Personal Information obtained from a citizen of a member state of the European. In these situations, you have certain rights as to how your personal information is obtained and used and TourTracks is committed to complying with your rights under the GDPR.

Except as otherwise provided in the GDPR, you have the following rights:

• To be informed how your personal information is being used;
• Access your personal information;
• To correct your personal information if it is inaccurate or incomplete;
• To delete your personal information including the “right to be forgotten”;
• Right to restriction of processing of personal information                     
• Your data being portable and accessible upon request;
• To object to the processing of your personal information; and
• To object against automated decision making and profiling.
  
  

Please contact us at any time to exercise your rights under the GDPR using the contact details below and we will action in accordance with our legal obligations.  However, please be aware that such objection could mean that we are unable to provide our services to you.

Even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular in order to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and where it does not materially impact on your rights, freedoms or interests and in exercising and defending our legal rights and meeting our legal and regulatory obligations.

Complaints

If you wish to make a complaint to TourTracks about our handling of your personal information please contact us at info@tourtracks.co and we will respond to as soon as reasonably practicable after receipt of your written complaint.

If you are not satisfied with our handling of your complaint you may make a complaint to the Australian Information Commissioner (www.oaic.gov.au).